JORDAN
Lancaster

Security-focused IT professional with expertise in endpoint protection, vulnerability management, and incident response. Proven ability to analyze and optimize security operations within financial and gaming environments, with a focus on protecting sensitive information, preventing fraud, and maintaining auditable systems.

• Obtained Public Trust clearance for the position’s requirements
• Maintain Cisco switches and phone servers within IDFs and MDFs
• Documented asset management for users to telework, including devices such as tablets, laptops, iPhones, and workstation peripherals
Developed, planned, and communicated department-wide upgrades for software applications on a critical, isolated network
• Installed printers, wireless access points, workstations, laptops, and tablets
• Provision and maintain identity access management for new, returning, and leaving employees
Perform updates and upgrades to fiber egress and phone services in IDFs
• Utilized PowerShell and administrative scripting tools to automate identity and access management tasks, including disabling user accounts and removing users from Active Directory during off-boarding processes.
• Executed and validated certificate management scripts for PIV smart cards, supporting secure credential updates and maintaining compliance with organizational authentication policies.
• Execute PowerShell and command-line scripts to automate certificate updates and manage PIV card authentication, strengthening secure access to government systems.
• Applied scripting within IT support workflows to streamline repetitive system administration and security tasks, reducing response time and improving consistency in system configuration.
• Supported internal infrastructure initiatives, including segmented networking environments to isolate sensitive systems and enable controlled data exchange across secure workstations.
• Provide technical support within a high-security federal environment responsible for U.S. currency production, ensuring system availability and security for mission-critical manufacturing operations.
• Administer Active Directory account provisioning, deprovisioning, and access control, supporting least-privilege policies and secure identity lifecycle management.
• Support IT operations within a high-security federal manufacturing environment responsible for U.S. currency production, maintaining system reliability for mission-critical production and administrative networks.

• Managed identity and access operations, including account provisioning, permissions, and MFA support using Microsoft Active Directory and Duo Mobile
• Escalated network and system anomalies to infrastructure and security teams to maintain compliance with gaming regulatory standards
• Monitored and responded to endpoint threats using CrowdStrike Falcon, escalating suspicious activity to cybersecurity teams for incident response
• Security tools used to assess and secure the environment are CrowdStrike, Trellix ePO, SolarWinds SIEM, Duo, and ManageEngine
• Performed system hardening and endpoint security management using Trellix ePO, aligning systems with organizational security policies
• Lead the upgrade process for over 3500 workstations and laptops, including scheduling maintenance windows with end users, ensuring system updates are completed seamlessly with minimal disruption.
• Supported vulnerability remediation efforts by leveraging ManageEngine to automate patching and reduce exposure (e.g., browser updates and endpoint vulnerabilities)
• Assisted with log monitoring and event analysis using SolarWinds SIEM tools to support security investigations and system
• Developed knowledge base documentation and standard operating procedures to improve response efficiency and reduce recurring incidents

• Developed and implemented an identity access management policy, strengthening confidentiality, integrity, and availability of internal information.
• Collaborated with Managed Security Service Providers (MSSPs) to devise and optimize compliance strategies, ensuring alignment with regulatory requirements and enhancing overall security posture.
• Spearheaded quarterly phishing campaigns and cybersecurity awareness education programs, effectively reducing susceptibility to phishing and social engineering attacks.
• Conducted in-depth vulnerability research and devised executable solutions to proactively prevent indicators of compromise on endpoints, bolstering application security measures.
• Analyzed and optimized incident response procedures, significantly reducing noise levels in the Security Information and Event Management (SIEM) system, thereby enhancing incident detection and response efficiency.
• Acted as the primary point of contact and liaison between Parx Casino and Hyperproof, a compliance management platform, facilitating seamless communication and collaboration between the two entities.
• Developed a central repository to report discoveries, procedures, and network details in a digestible manner.
• Contracted a third-party MSSP to assist in revisions to educate casino employees in the pursuit of establishing security compliance.
• Develop and improve compliance strategies alongside MSSPs to strengthen security posture while adhering to legislative regulations
• Analyze penetration tests and audits to facilitate the priority of Parx’s environment security architecture
• Implement an identity access management policy to improve confidentiality, integrity, and availability while securing internal information.
• Execute phishing campaign by testing quarterly and supplying additional education to users if necessary.
• Trace the origin of vulnerability through the incident response procedure to resolve the problem.
• Participated in cybersecurity awareness initiatives and internal education efforts, reinforcing secure practices across operational teams.
• Monitored security alerts and endpoint activity using CrowdStrike and enterprise monitoring platforms to detect and respond to potential threats within a regulated casino environment handling financial transactions.
• Assisted in maintaining endpoint security posture by investigating alerts, validating incidents, and escalating potential security events to senior analysts.
• Participated in cybersecurity awareness initiatives and internal education efforts, reinforcing secure practices across operational teams.

• Resolved 15+ daily tickets through triage, troubleshooting, and escalation across IT
• Supported identity and access management issues, including account provisioning and user permissions
• Developed and maintained knowledge base articles to reduce repeat incidents and improve user self-service
• Documented troubleshooting workflows and standard operating procedures for recurring issues
• Delivered support for on-premises and remote users in a high-availability enterprise environment
• Resolved 15+ daily tickets by triaging and troubleshooting hardware, software, network, and access-related issues in a high-availability environment
• Supported identity and access management, including account provisioning, permissions, and MFA troubleshooting within Microsoft Active Directory and Duo Mobile
• Monitored and responded to endpoint security alerts using CrowdStrike Falcon, escalating potential threats to senior security personnel
• Utilized ServiceNow, Zoho Desk, and ManageEngine ServiceDesk Plus to manage incidents, ensuring timely resolution and cross-team coordination
• Created and maintained knowledge base documentation and troubleshooting procedures to improve operational efficiency and reduce repeat incidents
• Assisted with secure system access and privileged account workflows using BeyondTrust
• Used PowerShell and PuTTY for system administration, remote access, and troubleshooting tasks
• Collaborated with the cybersecurity team by participating in security discussions and coordinating a purple team exercise to strengthen incident response readiness

• Assisted patients in purchasing medicine that would tailor to their pain and symptoms.
• Recommended products that aid in sleep, muscle relaxation, and anxiety.
• Learned about the lifecycle of marijuana plant curation and distribution.

• Designed and deployed multi-service homelab running Ubuntu Server with Nginx Proxy Manager for reverse proxying.
• Secured public-facing services via Cloudflare Tunnels with SSL termination and DNS-level firewall rules.
• Self-hosted FoundryVTT, dual Minecraft servers, and a personal portfolio site — all containerized and monitored.
• Implemented automated SSL renewal via Let's Encrypt and regular off-site backups.
Designed and implemented a multi-platform lab environment simulating enterprise infrastructure using Linux, macOS, and Windows systems. Integrated a Cisco Catalyst 2960 switch, virtualization, and repurposed hardware to test networking, system administration, and infrastructure services within a controlled environment.

Minecraft Servers

• Developed and maintained live Java and Bedrock Minecraft servers for an online gaming community, ensuring stable performance across multiple virtual machines.
• Optimized virtual hardware resources and monitored system utilization to maintain consistent uptime and responsiveness.
• Implemented secure networking practices, including Nginx Proxy Manager configuration for port forwarding and isolation between virtual machines to protect internal infrastructure.

FoundryVTT Server

• Hosted and managed a weekly Dungeons & Dragons campaign using FoundryVTT, serving as Dungeon Master (DM) for a community of active players.
• Designed immersive, player-driven storylines that balanced creativity, structure, and engagement.
• Applied identity and access management (IAM) principles to manage player permissions, educate users on platform features, and maintain a secure and enjoyable environment.

Ni9twalker__ Gaming (OCT '24)

• Built and managed a growing online gaming community and streaming brand, fostering engagement through tournaments, discussions, and creative content.
• Host Tekken 8 tournaments and coordinate multiplayer events to encourage participation and community growth.
• Maintain an active presence across Twitch, YouTube, TikTok, Instagram, and Kick, using strategic content creation and outreach to diversify audience engagement and expand visibility.

• The goal of the C4Lab is to measure the change in ideologies of individuals who use social media (Twitter and Reddit) over an extended period (5+ years on social media). I assisted in the early stages of this project by downloading data from Twitter and scanning the results to identify the pinnacle point for ideology changes in individuals.

• Mined a data collection of simulated fraudulent transactions between Jan 1, 2019, and June 6, 2020, to create supervised models and visualize patterns and trends across the United States into map graphs, time series, and distributions.
• Trained multiple supervised and unsupervised modules to discover patterns in the overall dataset.
• Presented discoveries and findings to peers via a visual poster board.

• Develop a personal website for a startup esports league to convey the creativity and diverse gaming collection they offer to their community. Designed the website with introductory skills in HTML, web development, and visual design.
• Designed a personal website crafted for an esports league lead and hosted by players.
• Established a competitive regulation basis for teams to showcase their skills and teamwork in an esports setting.
• Designed the website with introductory skills in HTML, web development, and visual design.

• Develop a program that utilizes the BestBuy API
• Search the current inventory per store and location, and start shopping via the API.
• Features such as filtering by price and producer were active.
• Develop a program that utilizes the BestBuy API to create a shopping cart with current and active inventory from a location of the user’s choice.
• SmartKart used keywords to search by department and location to find accurate costs including regional tax.